The time windows correspond to the time ranges that are defined for certain customers who have limited time availability to receive delivery.

It is possible to configure the time window of each client in your list of registered customers. This time window will be occupied in each new Route Plan that includes the client. For that you must:

1. Go to the Clients Section of My Company.
2. Then you enter the Customer Profile to configure.
3. By pressing Edit, in the Operational Data section, you can save that user's default time window.

It is also possible to configure the time window of a client included in the Route Plan, but only for that particular Route Plan. For that you must:

1. Go to the Client Section of the Wizard or the Editor.
2. Then press the edit client button to configure
3. In the indicated field you can add the time window used for that particular client.

Once the time window is configured, the optimization algorithm will consider all the restrictions to determine the best dispatch order. Keep in mind that to meet the estimated arrival times with time windows, certain waiting times could be generated for drivers.